With unbelievable happiness, i am archiving my internship report on an evaluation of the customer satisfaction of the city bank limiteda study on jamgorah. This report explore the importance customer place on various aspects of the service provided by national bank limited and at the same time assessed the current satisfaction levels of the customers. Internship report on general banking activity and customer relationship of alarafah bank limited letter of transmittal date. The report focuses on the implementations of some of the key elements in human resource management. If you continue browsing the site, you agree to the use of cookies on this website. Dear sir, as per the requirements for the completion of the internship program, this report has been prepared by me on hrm practice in ncc bank ltd. An internship report on customer satisfaction level, a study on janata bank, corporate branch, khulna. An internship report on customer satisfaction of trust bank. This study was based on gulshan circle2, corporate branch of janata bank limited. Banks product portfolio includes such type of innovative products according to the needs and.
To find out the level of job satisfaction under the topic an analysis on job satisfaction of employees of govt. Internshipreportoncustomersatisfactionlevelofeximbanklimited export import bank of bangladesh limited is a public listed scheduled bank categorized in private sector and established under the ambit of bank companies act 1991 and incorporated as a public limited company under the companies act 1994 on june 02. Internship report on customer satisfaction of national. Customer satisfaction level of linde bangladesh limited 2015, summer, id111253, ista harul alam customer satisfaction, bank s profitability 2012, fall, id091011086, nur islam d deposits and loan products of premier bank vis and vis other banks 20, fall, id101011072, rabiul awal sunny determining sector risk in dhaka stock exchange. In this phase of my education i received the practical knowledge related with my education. So that customer can get better service from every side of overall banking. The report emphasize on the customer satisfaction of trust bank limited highlights products and services offered by the bank to its customers, ranges of these services, their different features, quality of service. An internship report on customer satisfaction of trust bank limited. Internship on janata bank letter of credit economies. This report submitted in accordance with requirement of the universiti teknikal. This report discuss about the satisfaction level of janata bank limiteds customers.
Internship report on customer satisfaction of janata bank free download as word doc. Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Internship report on general banking activity and customer. The success of a bank depends largely on the efficient credit management. Throughout the report i have tried to find out the clients satisfaction. This report is a prerequisite of completion of the mba program. Customer satisfaction analysis of janata bank limited, khulna.
Job satisfaction scenario of janata bank limited analysis based on 5 point likert scale. The aim is to delivering high quality financial products, providing excellent customer service through an experienced management team and ensuring good corporate governance in every step of banking network in our country. The students were asked to prepare reports on their assigned jobs after the completion of the internship in the respective organizations. The work embodied in this project is original and is of standard expected of an mba student nad has not been submitted in the part or full to this or any other university for the award of any degree or diploma. Apr 02, 2020 internship report on general banking activity and customer relationship of alarafah bank limited letter of transmittal date. Project and internship report of business administration. Pdf an internship report on employee job satisfaction of sonali. Internship report on an evaluation of the customer satisfaction of. All the internship reports on different organizations. As a result, we can have a clear idea about customer satisfaction on. Niluthpaul sarker assistant professor department of accounting and information systems jagannath university prepared by. Internship report on customer satisfaction research. The internship was assigned to me as a partial requirement for the degree of the master of business administration mba. Internship report on customer satisfaction research papers.
The newly independent government immediately designated the dhaka branch of the state bank of pakistan as the central bank and renamed it the bangladesh bank. Internship report on customer satisfaction essay example. At first, all the necessary data is gathered in the making of the report from different websites. Internship is the integral and basic requirement of all the business study programmes in all of.
Brac university internship report on ccuussttoommeerr ssaattiissffaaccttiioonn ooff ggrraammeeeennpphhoonnee lliimmiitteedd brac business school brac university 66, mohakhali,dhaka 2. Banks acts as an intermediary between the surplus sector and deficit sector by supplying surplus money from surplus. Customer relationship management, project report on customer relationship management, why customer relationship management database for customer information, improvement in customer retention and loyalty, customer relationship management is effective tool, identify and maintain relationship with customers, feedback from customers, services according to customer. College,vikrama simhapuri university,india abstract. Apr 30, 2018 customer satisfaction and perception regarding general banking of janata bank ltd slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Customer satisfaction description this internship report is submitted in a partial fulfillment of the requirements for the degree of bachelor of business administration, 2017. All the internship reports on different organizations, banks. This project is focused on customer satisfaction in service industries, especially in banking. The topic of the report is customer satisfaction on the services of mbl. An analysis of job satisfaction amongst the employee as. Customer relationship management a case study on mbl 1.
Internship report on janata bank limited and its general banking activities internship report on janata bank limited and its general banking activities supervised by. This report is done as a partial requirement to complete bba degree at northern university bangladesh. An assessment of customer satisfaction of janata bank q3. Customer satisfaction on online banking services of janata. Customer service and satisfaction of janata bank bracu ir. Any academic course of the study has a great value when it has practical application in the real life. With a view to achieving the aforesaid objectives of the bank, sme loan is of paramount. An evaluation of the services quality of janata bank ltd.
An analysis on job satisfaction of employees in govt. Pdf customer satisfaction trends in banking industry a. Internship report on customer satisfaction level of exim bank limited export import bank of bangladesh limited is a public listed scheduled bank categorized in private sector and established under the ambit of bank companies act 1991 and incorporated as a public limited company under the companies act 1994 on june 02. Immediately after the emergence of bangladesh in 1971, the erstwhile united bank limited and union bank limited were named as janata bank. Internship report on customer satisfaction on the services of alarafah islami bank limited. Case study on state bank of india amruth raj nippatlapalli business management,v. The internship is a dynamic approach for practical knowledge gathered at this study. A bank is an organization that offers various types of deposits account to its customers and makes a variety of loans services. Internship report nrb remittance in relation to general banking.
Internship report on a research to explore customer satisfaction level of customer in context of berger paints color bank, bangladesh internship report on a relational study on banks overall service quality, overall product quality, corporate social performance, and bank reputation in the context of private commercial banks of bangladesh. I recognized distinctive banking capacities and everyday saving money operations on my way to finish internship program. An internship report on employee job satisfaction of sonali bank limited. As an intern of janata bank limited, i am preparing a report titled. Standard bank internship report chapter 01 introduction. Dear sir, to present the internship report on customer service for general banking at the export import bank of bangladesh limited to your honor is a great moment of my academic life. I am grateful to all other employees of customer service and operation unit of this. A psychoanalytical study of orham pamuks the black book deh, 2014, spring, id1010120, rezwana talukder deployment of wifi network ete, 20, fall, id101015001, azad al rayhan deposits and loan products of premier bank vis and vis. The case study is titled an overview of general banking on standard bank limited as a student of bba, this study will be more significant in my practical life, 1 have worked at bahaddarhat branch of standard bank limited to complete the internship program as an academic requirement.
Customer satisfaction, a term frequently used in marketing. Under the state of the report, i have been given relevant information from the employees of janata bank ltd. If a bank is not able to satisfy its customers than customers must switch to other banks as they have more relative options. Sep 10, 2011 internship report on customer satisfaction of janata bank free download as word doc. The report is a blend of three months internship program with ncc bank. Evaluation of customers service quality of janata bank limited.
Customer relationship management, customer relationship. An internship report on customer satisfaction of trust. This report will help to understand the customer satisfaction on the services of mbl. Trust bank tries to introduce international standard products and services to attract the customers. Customer satisfaction level of linde bangladesh limited 2015, summer, id111253, ista harul alam customer satisfaction with grameenphones hotline and ways to improve it 2018, fall, id2011199, adib shahriar customer satisfaction, banksprofitability 2012, fall, id091011086, nur islam d deposits and loan products of premier bank vis and vis. I also tried to prepare this internship report for. Customer satisfaction of janata bankinternship presentation.
Mercantile bank limited emerged as a new commercial bank to provide efficient banking services and to contribute socioeconomic development of the country. Employee job satisfaction of sonali bank limited in bangladesh. Internship report on customer satisfaction of janata bank. Interaction with the staffs and the operational knowledge gained is the major source of primary data for this study. The bank was responsible for regulating currency, controlling credit and monetary policy, and administering exchange control and the official foreign exchange reserves. Janata bank limited is the 2nd largest state owned commercial bank in bangladesh. Intern report on general banking of janata bank essay. Jbl plays an important role in the banking sector as well as in our economy.
The topic of the report is customer satisfaction on the services of. This report shows what jbl is serving to their customers and what is the. For the internship my preference is to know practically the functions of general banking system studied on janata bank limited jb my assigned topic is general banking functions of janata bank limited and customer satisfaction which was assigned by my supervisor sabina yesmine, lecturer, dept. Customer satisfaction analysis of janata bank limited, khulna branch free download as word doc. Sbi internship report ppt free download as powerpoint presentation. Methodology of the report research design type of study the study is done under the. Pdf an internship report on employee job satisfaction of. Internship report on customer satisfaction on the services.
Janata bank limited is one of the oldest banks in bangladesh. Since they are standing at good position among the private banks, their financial position, market shares, marketing mechanisms, overall strengths and weakness, objectives, goals will be cross examined for analyzing the fact that how they were and how they will be in future. Internship report in janata bank limited 9784 words bartleby. A study on customer satisfaction of commercial banks. The bangladesh government initially nationalized the entire domestic banking system and proceeded to reorganize and rename the various banks. To do this they also need capital, assets and other factors which effects directly in the bank performance. Internship on janata bank free download as word doc. A study on janata bank limited on internship report on nrb remittance in relation to general banking.
Janata bank limited will be an effective commercial bank by maintaining a stable growth strategy, delivering high quality financial products, providing excellent customer service through an experienced management team and ensuring good corporate governance in every step of banking network. So customers satisfaction is the most important issue to be concern of in banking industry. Brac university internship report on customer satisfaction on online banking of exim bank ltd. Internship report in janata bank limited 9784 words. The bank should highlight the reputation of customer satisfaction and take. It was established under the bangladesh bank order 1972. The internship work is done on a bank, namely mercantile bank limited mbl. Dear sir, i am writing in connection with the internship report naming an assessment of customer satisfaction of janata bank, mirpur branch, dhaka. Intern report on general banking of janata bank essay 14502. As janata bank always tries to satisfy their customer and give the services on time whenever they need, they have opened many atm booth all over the country, serving the clients by mobile banking.
Customer satisfaction on credit administration of ncc bank. Customer satisfaction and perception regarding general banking of janata bank ltd slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. An internship report on customer satisfaction level, a study on janata bank. I would like to present my internship report titled swot analysis of janata bank limited, which has been arranged as a constraint for the completion of bba program of united international university. A study on janata bank limited a direct survey was conducted to the eight 8 various branches of jbl. This report has been prepared on the basis of two months internship experience gained at customer service department of nepal sbi bank. Internship report on customer satisfaction of grameen. Submission of internship report on general banking activity and customer relationship of alarafah bank limited dear sir, with due respect i.
Internship report on customer satisfaction on the services of. Submission of internship report on general banking activity and customer relationship of alarafah bank limited dear sir, with. The findings of this report is helpful for the management in attempting to improve the overall service quality and also to promote the companys. Internship report on customer satisfaction of national bank. A working report on standard chartered bank by nafis ahmed id.
It also provides a wide range of services like foreign trade financing, online banking, credit cards, debit cards, etc. The bank provides a broad range of financial services to its. I conducted my internship program with the duration of 3months in trust bank ltd, mirpur branch. A case study on janata bank limited article pdf available june 2014 with 19,729 reads how we measure reads. A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. Project report on customer satisfaction in bank pdf. May 02, 2014 for the internship my preference is to know practically the functions of general banking system studied on janata bank limited jb my assigned topic is general banking functions of janata bank limited and customer satisfaction which was assigned by my supervisor sabina yesmine, lecturer, dept. In this report the customer satisfaction on different services of national bank limited. Download as docx, pdf, txt or read online from scribd. Customer satisfaction, banks profitability 2012, fall, id091011086, nur islam.
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